Webshop Support Intern

About the Role

What you’ll do

• Monitor the webshop after launch to identify functional, technical, or usability issues
• Investigate, reproduce, and document reported problems and escalate them to the appropriate team
• Review customer feedback and complaints to identify recurring issues affecting the customer journey
• Provide daily support to internal users by answering questions and helping them use the webshop
• Create and update user manuals, quick guides, and simple training materials
• Maintain an updated log of issues, resolutions, and known workarounds
• Support small improvements to usability, navigation, content, and FAQs
• Review basic webshop performance data to help identify improvement opportunities
• Assist in updating internal documentation, SOPs, and post-launch workflows
• Support the Customer Excellence Manager with activities, timelines, and cross-team coordination

Qualifications

• Education background: currently enrolled in a relevant higher-education programme such as Information Systems, Computer Science, Digital Systems, E-commerce, Business Information Systems, or a comparable field
• We welcome applications from candidates with different academic backgrounds, provided they can demonstrate a clear interest in digital tools, systems, and technology-supported operations

Required Skills

• Ideal profile: comfortable working with digital systems and operational tools, with an interest in supporting webshop maintenance and day-to-day stability in collaboration with business and technical teams
• Strong analytical and problem-solving skills, with the ability to investigate issues, understand system-related topics, and communicate clearly with business and technical stakeholders
• Organized, proactive, and eager to learn in a cross-functional environment involving customer excellence, digital operations, and webshop support

• Location: Madrid, Spain. This internship is intended to provide a genuine learning experience in a structured business environment.

Applications must include a CV in English to be considered.

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